Dedication | Expertise | Passion.
Our Team
Director of Care / Registered Manager
Sue Marcroft
Our experienced Director Sue Marcroft leads our team of personal assistants. She has worked as a care and support provider within Local Authorities for over 35 years. Sue is also our Registered Manager and is responsible for the care and support provided by the whole company. Sue has a master's degree in Business Management and level 5 Health & Social Care. She is also qualified to teach and train adults.
Service Manager
Lucy Marcroft
Lucy is our Service Manager. She has a calm nature and has worked with people with complex health needs for over 10 years. Lucy has a masters degree in the Philosophy of Health and Happiness. Lucy also has Level 5 Care Management and Level 5 in Education and Training. Lucy is our Moving & Handling Facilitator and company Well Being Champion.
Operations, Development and Quality Manager
Guy Oliver
Guy is our Operations, Development and Quality Manager. Guy started his career in the education sector and has a track record for improving the standards, quality and efficiency of the schools he has worked in. He has a PGCE in Education and an NPQ in Development.
Clinical Nurse Lead
Tracey Hayes
Tracey trained at Bury General Hospital gaining a qualification as a Registered General Nurse. Tracey has been a registered nurse for over 30 years and in that time, she has held specialities in Accident and Emergencies, District Nursing and Palliative Care. As Clinical Nurse Lead, Tracey plays the pivotal role in supporting the transition process for the person and their family coming into our service. Tracey’s role will include assessment of the new client’s needs, medicines management and support in writing a comprehensive care plans and risk assessments that facilitates an individual’s interests and life goals. Tracey will also support in the training and competency checks of My Support Worker staff members.
Assistant Service Manager
Daniele Monks
Daniele is our Assistant Service Manager. She is also our Moving & Handling Facilitator and Falls Prevention Champion. Daniele has worked in Health and Social Care for over 12 years. Daniele has excellent leadership with all our clients and staff. She has a caring and patient manner. Daniele has responsibility for the auditing process and quality assurance. Dani has a Level 3 in Health and Social Care and a Level 2 in Customer Service. Dani is working towards her level 5 in Care Management.
Care Co-Ordinator
Louise Wright
Louise is our Care Co-Ordinator. She has nearly 20 years of experience in the care sector. Her area of expertise lies mainly in working with young people with disabilities, acquired brain injuries and people with dementia. She has a level 3 health and social care qualification.
Office Administrator
Karen Hayes
Karen is our office administrator. She performs various types of administrative functions for the organisation. Her duties include designing office workflows, supporting other Office Managers and serves as the first point of contact between the company and its customers. She organises meetings and performs record-keeping functions. She also maintains file systems, organises company events and schedules appointments.
Finance Director
Joe Fell
All our Personal Assistants have or are working towards their Care Certificate, and we encourage all staff to undertake Level 2/4 in Health & Social Care. All our Personal Assistants complete Mandatory and Specialist Training and are employed based on their experience and ability to provide robust, safe, and individualized care.
Joe Fell is our Finance Director and has responsibilities for all the company finances and payroll services. Joe is qualified to AAT Level 4 standard.